PrivacyPolicy

Who we are

G&G Worldwide Limited (G&G, we, us, our) is a company registered in England and Wales under company number 08529783. Our registered office is 25 St Margaret's Street, Ipswich, IP4 2BN.

For the personal information described in this policy, G&G Worldwide Limited is usually the data controller. You can contact us at [email protected] or through the contact page.

What personal information we collect

The information we collect depends on how you use the site and services. It may include:

• Identity and contact details such as your name, email address, phone number, business name, role and postal address.
• Enquiry and form information, including messages, consultation requests, business review details and any files or information you choose to submit.
• Account, member and community information such as username, display name, profile details, membership status, login records, preferences, posts, comments, replies, likes, messages and moderation history.
• Client-area information such as service requests, support messages, shared documents, project notes, membership or subscription records and communications with G&G.
• Transaction information such as products or memberships selected, billing details, invoices, renewal information and payment status. Full card details are handled by payment processors and are not intended to be stored by G&G.
• Technical and usage information such as IP address, browser, device type, pages viewed, referral source, cookie identifiers, security logs and cookie consent choices.
• Marketing preferences, newsletter sign-up details and records of whether you have opted in or opted out of communications.

How we use personal information

We use personal information to operate the website, respond to enquiries, provide consultations, run the community and members area, administer client accounts, process memberships or purchases, send service messages, maintain security and improve the website.

Our lawful bases may include taking steps before entering into a contract, performing a contract with you, complying with legal obligations, our legitimate interests in running and improving our business, and your consent where required, such as for certain marketing communications or non-essential cookies.

We do not sell personal information. We do not use personal information for solely automated decisions that have legal or similarly significant effects on you.

Community, client and member areas

If you create or use a community, client or member account, we process the information needed to create the account, verify access, show your profile where relevant, administer membership features, provide support and protect the community.

Information you post in community areas may be visible to other users of those areas depending on the feature you use and your privacy settings. Please do not post confidential, commercially sensitive, special category or third-party personal information unless you have the right to do so and it is appropriate for that area.

We may review, restrict, remove or retain community content and account records where reasonably necessary for moderation, security, legal compliance, dispute handling or to enforce our terms.

Cookies, analytics and marketing

The website uses cookies and similar technologies. Some are essential for site operation, login, account security, membership sessions, forms and cookie preference management. Non-essential analytics or marketing cookies should only be used where consent has been given through the cookie controls.

You can manage cookie choices through the banner or preference tools where available, and through your browser settings. If we send marketing emails, you can unsubscribe or ask us to stop at any time.

Sharing, retention and security

We may share personal information with trusted service providers who help us operate the site and services, including hosting, email, CRM, form handling, community and membership systems, payment processors, analytics or cookie tools, security providers, professional advisers and regulators where required.

Where service providers process data outside the UK, we take steps designed to protect the information, such as using adequacy regulations or appropriate contractual safeguards where needed.

We keep personal information only for as long as reasonably needed for the purpose collected, including to provide services, maintain accounts, handle enquiries, meet legal and accounting obligations, resolve disputes and protect our business. Enquiry records, account records, community content, transaction records and technical logs may have different retention periods.

We use reasonable technical and organisational measures to protect personal information, but no website, email system or online community can be guaranteed completely secure.

Your rights and contact

Under UK data protection law, you may have rights to request access to your personal information, correction, deletion, restriction, portability, objection to certain processing and withdrawal of consent where processing is based on consent.

To exercise your rights or ask a privacy question, contact us or email [email protected]. You also have the right to complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how we handle your data.

This website and its community or member areas are intended for business users and are not directed at children. We may update this policy from time to time, and the updated version will be published on this page.